December 2023 – Multnomah County: Multnomah County Library Employees raise serious concerns with security, workforce equity, and staffing
The Multnomah County Library workforce plays a key role in helping the Library achieve its mission to “empower our communities to learn and create.” Library employees serve as an important connection to welcome communities who have historically been excluded from accessing library services.
We found that the Library has struggled to respond to the changing safety and security landscape. Employees are frustrated about the gaps in the response to serious incidents, particularly for employees who frequently interact with the public. Improved coordination is needed between departments and county-wide services to develop a proactive response to serious security incidents.
In recent years, the Library has hired its most diverse workforce to better reflect the diverse communities it serves. However, we heard that some employees do not feel valued and employees with specific language and cultural skills need more clarity about their roles. Employees report lower staffing levels in neighborhood libraries contributes to reduced services, poor morale, and concerns about workplace safety.
Why we did this audit
Before the audit, previous employee surveys conducted by our office and Multnomah County’s Evaluation and Research Unit revealed high levels of dissatisfaction within the Library work environment. The Library is in the process of renovating and constructing new buildings, including a new flagship library in East Multnomah County. By addressing workforce concerns, they can be better positioned to provide high quality services to the public when these new or updated locations open.
What we recommend
Our report includes 10 recommendations. Key recommendations, paraphrased, include:
- Implementing security processes to: ensure compliance with OR OSHA rules; analyze trends for more a proactive response; and improve employee support after incidents
- Planning for staffing after construction is complete, while addressing the workforce equity and security concerns raised in this report
- Improving internal communications to rebuild trust
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